KOVA Guest

KOVA Guest is the experience that allows someone to communicate with you when they scan the KOVA Tag on your vehicle.

When someone scans your KOVA Tag, KOVA provides a simple and privacy-conscious way for them to reach you about your vehicle without publicly exposing your personal phone number.

Depending on the available services, a guest may be able to request a conversation with you, communicate through KOVA Assistant, or send you a message.

When someone scans your KOVA Tag, they are taken to the KOVA Guest page for your vehicle.

The page presents the communication options available through KOVA.

A guest may see options such as:

The options available may depend on the services active for your vehicle.

When a guest chooses Talk to Owner, KOVA does not immediately connect them to you.

Instead, KOVA Assistant first contacts you and asks for your consent to connect with the guest.

You remain in control of whether you want to have a direct conversation.

If you give your consent, KOVA Connect facilitates the conversation between you and the guest.

Your personal phone number does not need to be publicly disclosed to the guest.

If you do not consent to the direct call, KOVA Assistant may ask whether you would like to pass a message to the guest instead.

If you choose to do so, simply tell KOVA Assistant what you would like the guest to know.

For example:

“I’ll be down in 10 minutes.”

KOVA will then display your message directly on the KOVA Guest page the guest currently has open.

The guest can see your response without the direct call being connected.

This gives you a simple way to respond when you don't want to take a call but still want to communicate with the person who is trying to reach you.

Your consent is required before a guest is connected to you for a direct conversation. You can choose to respond with a message instead.

A guest can choose Delegate to KOVA Assistant when they would rather communicate their request through KOVA instead of asking to speak with you directly.

KOVA Assistant can interact with the guest, understand what they need, and help communicate the relevant information to you.

This can be useful when you are unavailable or when the situation does not require a direct conversation.

KOVA Assistant acts as an intermediary, helping the guest communicate while keeping the interaction within the KOVA experience.

A guest can also choose Send a Message to communicate with you without requesting a direct conversation.

Depending on the services available for your vehicle, KOVA may deliver the message through supported channels such as SMS or WhatsApp.

The communication is routed through KOVA's services rather than requiring the guest to obtain your personal phone number.

KOVA Guest is designed around reachability without unnecessary exposure.

Your KOVA Tag allows your vehicle to be contacted when someone genuinely needs to reach you, while your personal contact information is not simply displayed to anyone who scans the Tag.

For direct conversations, you decide whether to accept the connection.

If you decline a direct call, KOVA Assistant may offer you the option to pass a message to the guest instead. If you choose to respond, your message can be displayed directly on the guest's KOVA Guest page.

Someone might scan your KOVA Tag because they need to communicate with you about your vehicle.

For example:

Instead of leaving a note or trying to find your personal contact information, they can scan your KOVA Tag and use the available KOVA Guest options.

KOVA is designed to facilitate communication without unnecessarily exposing personal contact information between you and the guest.

KOVA Connect provides the communication layer for supported interactions, while KOVA Assistant can help mediate conversations and requests where appropriate.

The goal is simple: make your vehicle reachable when it matters, without making your personal contact information public.

KOVA Guest is intended for genuine communication related to your vehicle.

KOVA maintains a Fair Usage Policy and does not permit the service to be used for spam, harassment, unsolicited solicitation, abuse, or other inappropriate communication.

If you receive an inappropriate or unwanted interaction through KOVA, you can contact KOVA Support.

Your KOVA Tag is the physical entry point to the KOVA Guest experience.

When someone scans it, KOVA identifies the associated vehicle and presents the appropriate communication options.

Your Tag gives your vehicle a way to be reachable when necessary, while keeping you in control of how communication reaches you.

KOVA Guest is not a replacement for emergency services. If there is an emergency, contact your local emergency service first. KOVA will do its best to assist with KOVA-related interactions and provide relevant information where appropriate.

Learn how KOVA Guest lets people reach you through your KOVA Tag with consent-based calls, KOVA Assistant, and private messaging while keeping your personal contact information protected.