The Guest Scanner Experience: How Visitors Reach You
When someone scans the KOVA Tag on your windscreen, they enter the KOVA Guest experience — a lightweight web application that allows them to contact you privately without downloading an app or seeing your phone number.
Understanding what the visitor encounters helps you configure your communication preferences with confidence.
What Happens When a Visitor Scans Your Tag
1. Visitor points smartphone camera at your windscreen tag.
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2. Phone opens secure browser URL (scan.kova.buzz).
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3. Zero app downloads required — loads in under 2 seconds.
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4. Clean interface presents available communication options:
[ Talk to Vehicle Owner ]
[ Delegate to KOVA Assistant ]
[ Send a Message ]
Available Options for the Visitor
Depending on the channels you have enabled in your settings, the visitor sees up to three intuitive actions:
1. "Talk to Owner"
When selected, the visitor is asked to state their name and the reason for reaching out (e.g., "Your car is blocking my driveway").
KOVA Assistant immediately contacts you with this information and asks for your consent.
If you accept, a private two-way call is bridged.
If you decline, you can pass a text message (e.g., "On my way down, 2 mins") which renders directly on the visitor's open browser tab.
2. "Delegate to KOVA Assistant"
Ideal when the visitor does not require a voice call and simply wants to report an issue.
The visitor speaks or types their message to KOVA Assistant.
KOVA Assistant records the issue, confirms receipt to the visitor, and immediately dispatches a notification to your Android app, WhatsApp, and SMS.
3. "Send a Message"
Allows the visitor to send a short, structured message (e.g., Headlights left on, Window open, Parking query).
Sent through KOVA's relay system straight to your registered alert channels.
Scanner Privacy Guarantees
KOVA protects both parties in every physical interaction:
Owner Protection: Your real phone number, home address, and identity are completely concealed from the scanner.
Scanner Protection: The visitor's phone number is also never shared with you. If a direct call takes place, KOVA Connect acts as a secure intermediary bridge.
No Account Required for the Scanner: Visitors do not need to register, provide an email address, or enter credit card details.
What Scanners See When a Tag is Paused
If you have paused your tag (via the Android App, Wear OS Watch, or Web Dashboard), visitors scanning your tag will see a friendly, neutral message:
"The owner of this vehicle has temporarily paused incoming requests and cannot be contacted right now. If this is an emergency, please contact local authorities."
No phone calls, messages, or notifications will be routed to you while the tag is paused.