Android Notification & Background Permission Settings
To ensure you never miss an urgent call request or visitor alert from your KOVA Tag, your Android device must allow KOVA to deliver high-priority notifications without being silenced by aggressive battery savers.
Android operating systems often restrict background activity to conserve battery power. Following this guide ensures that visitor alerts reach you instantly.
Required Permissions
When you first launch the KOVA app, it will request permissions to deliver notifications:
Post Notifications: Required on Android 13+ to show alerts on your lock screen and notification shade.
Phone / Audio Permissions (Optional): Required if you initiate direct masked calls through your native dialer.
Preventing Battery Optimization from Killing Alerts
Manufacturers like Samsung, Xiaomi, OnePlus, and Oppo include aggressive background process killers that can delay or drop incoming push notifications.
To ensure 100% notification reliability:
On Stock Android / Google Pixel
Open your phone's Settings → Apps → KOVA.
Tap Battery (or App battery usage).
Select Unrestricted (instead of Optimized or Restricted).
On Samsung (One UI)
Go to Settings → Apps → KOVA → Battery.
Set to Unrestricted.
Go to Settings → Battery and device care → Battery → Background usage limits.
Make sure KOVA is added under Never sleeping apps.
On Xiaomi / Redmi (MIUI / HyperOS)
Long-press the KOVA app icon and tap App info.
Enable Autostart.
Scroll to Battery saver and choose No restrictions.
Notification Categories
You can customize how different KOVA alerts notify you in Phone Settings → Apps → KOVA → Notifications → Notification categories:
Visitor Call Requests (High Priority): Rings with sound and vibration, showing an immediate heads-up banner on top of whatever app you are using.
Visitor Messages: Delivers transcribed messages from KOVA Assistant with standard notification sound.
Subscription & System Alerts: Low-priority notifications regarding plan renewals, new tag activations, or account security.
Testing Your Notifications
To verify that your notifications are arriving properly:
Open the KOVA app.
Go to your vehicle on the Vehicles tab.
Tap Simulate Scan / Test Notification (or scan your tag with a secondary device or test QR).
If the banner appears immediately on your screen, your device configuration is complete!