KOVA Assistant

KOVA Assistant is the intelligent voice and messaging layer that manages incoming communication from your KOVA Tag, screening visitor requests and protecting your personal contact information.

When someone scans the KOVA Tag on your vehicle, they do not get immediate, unrestricted access to your personal phone number. Instead, KOVA Assistant acts as your autonomous intermediary — understanding what the visitor needs, asking for your consent before placing calls, and relaying messages directly to the visitor's screen.

How KOVA Assistant Works

When a visitor scans your tag, they are presented with communication options tailored to your vehicle's active services.

KOVA Assistant facilitates the interaction based on which path the visitor selects:

               ┌───────────────────────────────┐
               │  Visitor Scans Your KOVA Tag  │
               └──────────────┬────────────────┘
                              │
                    Visitor selects action
                              │
             ┌────────────────┴────────────────┐
             ▼                                 ▼
   [Talk to Vehicle Owner]          [Delegate to Assistant]
             │                                 │
  Assistant contacts owner:         Visitor speaks to AI directly:
  "Visitor at your vehicle          "Car is parked in my assigned
   requests to speak. Accept?"       spot #42."
             │                                 │
     ┌───────┴───────┐                         ▼
     ▼               ▼              Assistant pushes instant alert
 [Accept]        [Decline]          via WhatsApp, SMS & Mobile App
     │               │                         │
  Bridges call   Owner dictates message:       ▼
  anonymously    "Moving in 5 mins"     Owner views note in
  via KOVA       Delivered to visitor's Dashboard or mobile app
  Connect        browser screen

The Two Communication Modes

1. Talk to Owner (Consent-Gated Calling)

When a visitor taps Talk to Owner, KOVA Assistant initiates a preliminary screening process before any direct call is established:

Reason Capture: The visitor speaks or enters the reason for their call.
Owner Consent Request: KOVA Assistant contacts you with the visitor's stated reason and asks whether you wish to accept the call.
If You Accept: KOVA Connect immediately bridges the phone call. Both parties talk in real-time, but neither person's phone number is ever disclosed.
If You Decline: You do not have to pick up or speak with the visitor. You can simply speak or text a quick message to KOVA Assistant (e.g., "I'm walking back now, moving in 3 minutes"). KOVA Assistant immediately displays this message on the visitor's open browser page.

Privacy Guarantee: A guest is never connected to you for a direct conversation unless you explicitly give consent.

2. Delegate to KOVA Assistant (AI-Mediated Resolution)

Visitors often do not need to speak with you directly — they simply need to deliver a time-sensitive update (such as notifying you that your car window is rolled down or that you are partially blocking an exit).

When a visitor chooses Delegate to KOVA Assistant:

The visitor talks directly to the AI assistant in natural language.
KOVA Assistant transcribes and categorizes the request (e.g., Blocked Parking, Vehicle Safety Alert, General Inquiry).
An immediate notification is dispatched to you through your chosen priority channels (Push Notification on Android, WhatsApp, and SMS).
You can review the alert in your KOVA Dashboard or Android App and dismiss or respond as needed.

Independent Channel Controls

KOVA gives you full control over how you receive alerts and calls for each vehicle. From your Dashboard or the Android app, you can independently toggle:

AI Phone Calls: Allow KOVA Assistant to call your phone to request consent for visitor connections.
Direct Masked Calls: Allow approved bridged calls through KOVA Connect.
WhatsApp Messages: Receive AI transcribed summaries and visitor notes directly via WhatsApp.
SMS Alerts: Receive time-sensitive text message notifications when data connectivity is low.

If you are traveling or your vehicle is in long-term parking, you can pause your tag entirely or switch off phone calls while keeping WhatsApp summaries active.

KOVA Assistant vs. KOVA Connect

Feature	KOVA Assistant	KOVA Connect
Role	Intelligent AI Agent & Screening Layer	Telephony & Voice Bridging Infrastructure
Function	Understands visitor requests, asks owner consent, and relays messages.	Routes and masks phone calls so neither party sees the other's real phone number.
Interface	Natural language voice and web chat interaction.	Cloud-based private audio relay.

Fair Usage & Safety Guidelines

Spam and Solicitation Prevention: KOVA Assistant operates under strict automated protections to filter out commercial solicitation, promotional pitches, and abusive behavior.
Emergency Situations: KOVA Assistant is not a replacement for emergency response services. In situations involving immediate danger, medical emergencies, or crime, visitors are instructed to contact local emergency services (112 / Police / Ambulance) immediately.