KOVA Connect is KOVA's private communication layer, designed to connect people with vehicles and their responsible owners without unnecessarily exposing personal contact information.
It powers the communication experiences available through your KOVA Tag, helping people reach you when they need to communicate about your vehicle.
Private communication, built into KOVA
When someone scans your KOVA Tag, KOVA provides several ways for them to communicate with you.
Depending on the services available for your vehicle, they may be able to:
Request to Talk to Owner
Communicate through KOVA Assistant
Send a message through supported channels such as SMS or WhatsApp
KOVA Connect helps facilitate these interactions while keeping personal contact information protected.
Your phone number stays private
Your personal phone number is not revealed to someone simply because they have scanned your KOVA Tag.
KOVA Connect is designed so that communication can take place without making your personal number publicly available through your vehicle.
This applies across the different communication experiences supported by KOVA.
Guest contact information stays private too
KOVA also protects the guest's contact information.
In some interactions, a guest may provide their own phone number when requesting a direct conversation with you. That information is used to facilitate the communication through KOVA Connect and is not disclosed to you as the vehicle owner.
The guest does not receive your personal phone number either.
This allows both sides to communicate while maintaining the privacy of their personal contact details.
Talk to Owner
Talk to Owner allows a guest to request a direct conversation with you.
Before connecting the conversation, KOVA Assistant asks for your consent.
If you agree, KOVA Connect facilitates the conversation while keeping the relevant personal contact information protected.
If you don't want to take the call, KOVA Assistant may instead give you the option to pass a message to the guest through the KOVA Guest experience.
KOVA Assistant
KOVA Connect also works with KOVA Assistant to facilitate interactions that don't require a direct phone conversation.
KOVA Assistant can help understand what the guest needs, communicate the request to you, and relay an appropriate response back to the guest.
This allows you to respond to someone trying to reach you without necessarily having a direct conversation.
Messages and supported channels
KOVA Connect can also facilitate messaging through supported communication channels, including SMS and WhatsApp.
The exact communication experience depends on the services available for your KOVA vehicle.
Regardless of the channel, KOVA is designed to keep the interaction centred around the vehicle while protecting personal contact information.
Designed around privacy
KOVA Connect exists to solve a simple problem:
How can your vehicle be reachable without making your personal phone number public?
KOVA provides the communication layer between the person trying to reach your vehicle and you as its owner.
You remain in control of direct conversations, while KOVA handles the communication experience behind the scenes.
More than a phone call
KOVA Connect is not limited to traditional calling.
It provides the communication foundation for the broader KOVA ecosystem, allowing different KOVA experiences to work together while maintaining a consistent focus on privacy, control, and accessibility.
As KOVA evolves, additional communication experiences may become available through KOVA Connect without changing its core purpose.
KOVA Connect is designed to facilitate genuine communication related to KOVA-enabled vehicles. It does not replace local emergency services. If you are dealing with an emergency, contact the appropriate emergency service first.