KOVA’s Commitment to Privacy & Safety
KOVA maintains a strict policy against unwanted solicitation. You will never receive a call from KOVA regarding your account, subscription, products, or any other KOVA-related matter unless it is genuinely necessary for your safety or the safety of someone involved.
In the unlikely event that a situation requires us to reach you or someone you have designated as an emergency contact, we assure you that doing so would be a last resort and entirely at KOVA’s discretion. Any such action would be considered only when we reasonably believe it may be necessary and in the best interest of your safety or the safety of your loved ones.
KOVA Is Not a Replacement for Emergency Services
KOVA is not an emergency service, emergency responder, medical provider, or replacement for local emergency services. In any emergency or situation involving an immediate risk to life, health, or safety, you should always contact your local emergency services first.
Where KOVA is able to assist, we will do our best to help you understand and navigate the appropriate next steps. This may include providing or helping coordinate relevant information available through the KOVA ecosystem, where appropriate and permitted.
In exceptional circumstances, assisting you may require KOVA to attempt to reach you or, at KOVA’s discretion, one of your designated emergency contacts.
Your Privacy Remains Protected
KOVA will never share your phone number, identity, or emergency contact information with a guest who scans your KOVA Tag. Scanning a KOVA Tag does not give a guest access to your emergency contacts or their personal information.
If an exceptional situation arises, a KOVA Safety Expert may personally attempt to reach you, where appropriate and available. If you cannot be reached and the circumstances reasonably warrant further action, KOVA may, at its discretion, contact one of your designated emergency contacts.
If an emergency contact is reached, KOVA will explain the situation with the utmost discretion and confidentiality and discuss the information available and the best course of next action. Where appropriate, KOVA may continue to assist with follow-up communication until the situation is brought under control or the affected person is connected with appropriate care or assistance.
KOVA will use reasonable discretion when determining whether such contact is appropriate. Contacting an emergency contact is never guaranteed and should not be relied upon as a substitute for contacting local emergency services.
We sincerely hope this situation never arises. But if it does, KOVA’s priority is simple:
Protect your privacy. Act responsibly. Provide meaningful assistance. Help keep you and your loved ones safe.
How to add an Emergency Contact?
On KOVA dashboard, from the profile dropdown, click Account Settings.
Click Emergency Contacts, right under Profile. Then click Add Vehicles.
Add the contact details and click Save Contact.
Follow the same step to add upto 3 emergency contacts.
Emergency Contact Alert
KOVA dashboard will display an alert if you haven't added at least a single Emergency Contact. You may click the alert to add an emergency contact following the same steps above.
