Troubleshooting Tag Scans, Audio Relays & Account Sign-In
Quick diagnostic solutions for common physical tag, mobile connection, and calling issues across the KOVA ecosystem.
1. Physical Tag Scanning Issues
If a visitor or parking attendant reports difficulty scanning your KOVA Essential Tag:
Poor Camera Focus / Glare on Windshield
Positioning: Ensure the tag is positioned in the lower corner of the front passenger windscreen, away from heavy tint strips and metallic wiper heating filaments.
Glass Cleanliness: If the windscreen has interior film or dust, wipe the area with a microfiber cloth.
Scanning Distance: Smartphone cameras typically scan optical QR codes best from 15 to 30 cm (6 to 12 inches) away. Avoid holding the lens too close to the glass.
Damaged or Peeling Tag
The KOVA Essential Tag is a single-use adhesive module. If the tag has been peeled off or physically creased, the internal optical alignment or NFC antenna may be damaged.
Solution: Order a KOVA Replacement Kit directly from the KOVA Store in your Dashboard. Replacement kits cost ₹250 and allow you to transfer your existing vehicle subscription to a fresh tag in under a minute.
2. Audio Relay & Masked Call Issues
If someone attempts to call you via KOVA Connect but your phone does not ring:
Carrier Spam Filtering
Some telecom carriers automatically flag masked relay numbers or virtual PBX numbers as potential spam.
Fix: Save the official KOVA Connect incoming caller ID to your phone's address book as "KOVA Vehicle Alert".
Ensure third-party caller ID apps (like Truecaller) are not set to automatically block private or virtual lines.
Do Not Disturb & Sleep Modes
On Android, add KOVA to your Do Not Disturb Exceptions under Settings → Sound & vibration → Do Not Disturb → Apps.
3. Account Sign-In & OTP Verification
If you are trying to sign into the KOVA Android app or Web Dashboard and haven't received an OTP:
Check Mobile Format: Ensure you enter your 10-digit mobile number without leading zeros or extraneous country prefixes.
SMS Delays: Depending on telecom carrier traffic, OTP SMS delivery may take up to 30–60 seconds.
Carrier DND (Do Not Disturb): If your number has high-tier promotional DND enabled with your cellular provider, transactional SMS may occasionally be delayed. Requesting OTP via WhatsApp (where available) bypasses cellular SMS delays.
4. Reaching KOVA Support
If you encounter an issue not resolved here:
In-App Chat: Open the KOVA Android App → Settings → Help & support.
Web Chat: Tap the Intercom Messenger bubble in the bottom right corner of kova.buzz or help.kova.buzz.
Email: Write directly to [email protected] with your vehicle registration plate and registered phone number.