KOVA Onboarding Support is a complimentary 20-minute video call with a member of the KOVA team, offered to every customer once their KOVA Essential Tag has been successfully activated.
It is our opportunity to personally introduce you to the KOVA ecosystem, help you get everything set up the way you want it, and answer any questions you may have.
Once your KOVA Essential Tag is active, you should receive an invitation to book your onboarding session at your registered email address.
What is KOVA Onboarding Support for?
Your onboarding session is designed to help you get comfortable with KOVA and make sure you know where everything is.
During the session, the KOVA Onboarding Team can help you:
Set up your preferred communication and contact preferences.
Walk through your KOVA Dashboard.
Introduce you to your account settings and available controls.
Explain how your KOVA Tag and connected vehicle work.
Help you configure your emergency contact.
Answer questions about KOVA and its connected services.
Help you understand the different parts of the KOVA ecosystem.
The goal is simple: to make sure you know how to get the most out of your KOVA experience from the beginning.
How to book your session
Once your KOVA Essential Tag is activated, look for your onboarding invitation in your welcome email and WhatsApp message.
Select the booking link to view the available appointment times and choose a time that works for you.
After booking, you'll receive a confirmation email with your appointment details. You'll also have the option to add the session to your calendar.
Didn't receive your invitation?
If you have activated your KOVA Essential Tag but haven't received your onboarding invitation, contact KOVA Support.
The KOVA team can help you access your onboarding session and make sure you don't miss the opportunity to get personally introduced to KOVA.
A note about proactive calls from KOVA
KOVA generally does not proactively call customers.
KOVA Onboarding Support is the exception. If you have activated your KOVA Essential Tag and booked or been invited to an onboarding session, a member of the KOVA Onboarding Team may contact you in connection with that session.
This is the dedicated onboarding experience where KOVA may reach out to you proactively.